Boop only ever retails authentic products by sourcing directly from brands, distributors and authorised retailers. When we work with suppliers other than the manufacturer brand, we conduct due diligence to ensure we can trace products back to the manufacturer.

Beauty products do have expiration dates, determined by a shelf life and a 'Period After Opening' (PAO) guideline. The shelf life, which indicates how long products can remain unopened, typically ranges from 3 to 7 years. Once opened, products are marked with a PAO symbol, showing how long they remain effective; for example, '12M' indicates 12 months of usability after opening. General expiration periods include: foundation and concealer (12-18 months), mascara and eyeliner (6 months), lipstick and lip gloss (12-24 months), creams and serums (12-18 months), and hair care products (12-18 months). It's important to monitor these timelines to ensure product efficacy and safety.

Under each product listing we will state the product condition so our customers understand why the product is discounted. For example, Excess Inventory - meaning the brand or manufacturer over produced. 

Our mission is to reduce beauty waste by preventing products from going to landfill. Because of the nature of our business, we generally cannot accept returns unless specified otherwise. Products are sourced at a discount due to their condition, so please carefully read the product listing to understand why it is discounted before purchasing. You can only return if the product arrives in a different condition than described. If this applies, you have 14 days from receipt to initiate a return. For health and hygiene reasons, we cannot accept returns of opened, used, or expired products, including those with broken seals. If you receive a product that is missing, please get in touch with us. We will arrange to send out a replacement. If we no longer have that product in stock, we will send a comparable alternative. If neither is available, we will issue a full refund. To return an item or report a missing product, please contact us at support@boopbeauty.co.uk with your order number. We will respond within 72 hours to process your request.

Boop delivers across the UK, including the Channel Islands and Isle of Man. Express Delivery: Orders placed before 2pm (Monday–Friday) will arrive the next working day. Orders placed after 2pm, on weekends, or on Bank Holidays will be dispatched the next working day. Standard Delivery: Estimated delivery time is 3–5 working days. Please ensure your delivery address is entered correctly. Undeliverable orders due to incorrect addresses will be refunded minus a £5 handling fee. If your order hasn’t arrived, please notify us within 21 days of dispatch. Returns are accepted within 14 days of delivery.

We source luxury beauty & wellness products directly from brands when they’ve made too much, reformulated, discontinued, changed their packaging or if items have aesthetic imperfections like missing or dented boxes... and we keep them out of landfill. 

At Boop Beauty, we supply surplus products, and prices may fluctuate based on their condition, availability, and associated costs. But rest assured, we will always save you money and help reduce waste on your favourite beauty products!

At Boop, we aim to combat the staggering waste in the beauty industry, where over $4.8 billion worth of products, equivalent to the entire skincare industry in France, go to waste each year. With more than 10% of beauty products wasted in supply chains and overproduction responsible for 6.2% of discarded goods, around 90 million beauty items—many unopened yet perfectly usable—are thrown away annually in the UK. We rescue these excess and imperfect products, offering you premium brands and quality at significant savings while helping to reduce waste.